Qualia.com logo

Qualia eGuide

The Title Operator’s Guide to Building a Premium Client Experience

In competitive and challenging markets, your clients are looking for title agencies that deliver consistent, on-time closings. The elements in this eguide will help title agencies identify what clients are looking for during closings and how to take a client-centric approach to designing workflows.

What's in the eGuide

Evaluating your processes through the lens of client experience can help you improve your workflows, cultivate thriving business relationships, and earn repeat customers.

Here’s what you’ll learn in this guide:

  • 3 major trends in what clients expect from their title agencies during closings
  • Tips for evaluating internal workflows to design a better external client experience
  • Ways to add personalization and human touch to your workflows in a scalable way