“COVID-19 has changed our process because of the inability for us to meet with clients and vendors, especially as it relates to actually handling the closing transaction. We aren’t able to sit around the table and explain the closing documents in detail. We now have to handle that communication virtually or through phone communication.”-Sultana Haque, Managing Partner of Stonebridge Title Group
“A VPN would be more expensive, more cumbersome and increase the risk of potential connectivity issues. Using a cloud-based system like Qualia has allowed us to streamline our remote operations.”-Sultana Haque, Managing Partner of Stonebridge Title Group
“If we did not have Qualia, accessing documents and files would be a lot more cumbersome. We would actually be forced to use a VPN to log into our central system because that is where those documents would be housed. With Qualia, there is no need to use a VPN. Because Qualia is web-based, we can easily access our documents securely from anywhere with an internet connection.”-Sultana Haque, Managing Partner of Stonebridge Title Group
“Collaborating on files would be much more cumbersome if we weren’t using Qualia. We would have to send emails back and forth to each other or call each other. Any changes made wouldn’t be documented as well as they are with Qualia. We would need several methods to accomplish this, but Qualia allows us to do it all in one platform.”-Sultana Haque, Managing Partner of Stonebridge Title Group
The Dynamic Workflows feature within the Qualia Platform has also been an essential part of the Stonebridge Title team’s success. With Dynamic Workflows, tasks can be assigned to users and are associated with the transaction type, ensuring that Sultana’s team members have exactly what they need to successfully complete a file. This ensures that nothing is overlooked and promotes peace of mind for their clients.
“Using Qualia has helped to put both vendors and clients alike at ease because we have been able to implement our remote changes relatively seamlessly. Without much delay, we have been able to still handle closing transactions, whether it’s through RON or utilizing mobile closers. At the same time, we have been able to keep clients and vendors safe. They are safe and they still know that everything was done well because they are able to securely access all of their documents.”
-Sultana Haque, Managing Partner of Stonebridge Title Group
“Qualia has really helped us prepare for unusual situations, like COVID-19, because it has made working remotely so seamless. I was apprehensive when we realized the whole team needed to work remotely but then I realized that Qualia offers so many different tools within the platform, both for working with our team members as well as working with our clients and vendors. Regardless of what may happen in the future, we feel well equipped to continue our operations without experiencing any significant delays. That is huge for maintaining our business and keeping our clients and team members happy.”-Sultana Haque, Managing Partner of Stonebridge Title Group